Umovi Platform Terms and Conditions

1. The operator of the Umovi Platform and the provider of electronically supplied services is UMOVI PROSTA SPÓŁKA AKCYJNA, with its registered office in Tarnowskie Góry, at ul. Henryka Sienkiewicza 49, 42-600 Tarnowskie Góry, Polska, entered in the register of entrepreneurs of the National Court Register maintained by Sąd Rejonowy w Gliwicach, X Wydział Gospodarczy Krajowego Rejestru Sądowego under number 0001263973, tax identification number (NIP) 6452601936, statistical identification number (REGON) 545606947, with share capital (Polish: “kapitał akcyjny”) of 10 000,00 PLN, hereinafter “Umovi”.
2. Umovi may be contacted at help@umovi.app, by telephone on +48 500 566 563, or by post at the address given in paragraph 1. Privacy enquiries may be sent to privacy@umovi.app, and reports concerning illegal content and moderation decisions to legal@umovi.app.
3. These Terms and Conditions govern use of the Platform by Clients, Providers and persons acting on their behalf. They are made available free of charge before a contract is concluded, in a format that allows them to be saved, stored and reproduced.
4. Umovi provides a platform service. As a rule, it does not perform the service offered by the Provider, collect the price of that service from the Client, or become a party to the contract for its performance.
5. The Provider is an independent trader. In particular, it is responsible for the compliance and legality of its offering, required qualifications and permits, pre-contractual information, the price, taxes, the sales document, performance of the service, rescheduling and cancellation terms, and complaints relating to its own service.

• Platform — the Umovi websites, mobile applications, Provider panel, integration interfaces and other features used, among other things, to search for services and manage offerings, availability and Bookings.
• User — a person using the Platform, including without an Account.
• Client — an adult natural person using the Platform to find a Provider or make a Booking.
• Consumer — a consumer within the meaning of the Polish Civil Code. Provisions concerning Consumers also apply to a natural person conducting business where the law grants that person consumer rights under the relevant contract.
• Provider — a trader presenting its own services on the Platform and accepting Bookings.
• Business User — a Provider and a person authorised to act on its behalf, in particular an owner, manager or employee.
• Account — an individual set of resources, permissions and settings assigned to a User.
• Booking — a declaration submitted through the Platform concerning a selected service, Provider and time slot.
• Platform Agreement — a contract for the provision of electronic services between the User and Umovi.
• Service Agreement — a contract concerning a service offered on the Platform, concluded between the Client and the Provider.
• Plan — a paid or free option for the Provider’s access to Platform features, described in the price list or order.
• Content — data, text, a photograph, graphic, file, message, review or other material entered into the Platform.
• Provider’s Client Records — a collection of information maintained by the Provider about its client, including permitted notes and attachments, for which Umovi acts as a processor.
• MCP — an interface enabling an external application to operate within Umovi after authorisation by the User and solely within the scope granted.

1. Use of the Platform requires a device with Internet access, an up-to-date supported browser or an up-to-date version of the application, an active email address or telephone number where required by a feature, and support for the necessary technologies described in the Cookies and Technologies Policy.
2. Some features require the device’s camera, maps, notifications or location. The User may refuse a system permission and, where the feature allows, use an alternative, such as entering a town or city manually.
3. The User must protect their login credentials and device, use the Account in accordance with the permissions assigned to it, and promptly report any suspected Account takeover. Umovi may require additional verification or two-factor authentication.
4. Bypassing security measures, unauthorised vulnerability testing, automated data harvesting, disrupting the Platform, impersonating another person, taking over Accounts, and using the Platform to breach the law or third-party rights are prohibited.
5. Planned maintenance may temporarily limit availability. Where reasonably possible, Umovi gives advance notice. Umovi does not guarantee uninterrupted operation unless an individual agreement or Plan provides otherwise.

1. A User who is not logged in enters into a Platform Agreement for the duration of their use of a public feature. An Account holder enters into it for an indefinite period by creating an Account and accepting these Terms and Conditions.
2. Acceptance of these Terms and Conditions is separate from marketing consent, privacy settings and other voluntary consents. Reading the Privacy Policy does not constitute consent to processing carried out on another legal basis.
3. Umovi records the version of the Terms and Conditions accepted, the date, the Account and the application interface used. Confirmation of conclusion of the Platform Agreement and the Terms and Conditions are provided on a durable medium.
4. The Client Account and independent use of the Platform are intended for persons aged 18 or over. Umovi does not collect dates of birth or identity documents and does not carry out automated age verification; by accepting these Terms and Conditions, the User declares that they are an adult. The Platform does not currently support independent Accounts for minors or Bookings made for minors.
5. The User may terminate the Platform Agreement by deleting their Account or sending a request to Umovi. Deleting the Account does not automatically cancel a future Booking or erase data processed by the Provider as a separate controller or required to be retained by law.
6. The Platform Agreement with a Provider may be concluded for a fixed or indefinite period, as specified in the Plan or order. The end of a paid Plan does not necessarily result in immediate Account deletion if a free Plan or data export period is available.

1. The Client selects a Provider, service, employee or workstation, date and time, checks the summary and submits a Booking. Availability may change until the Booking has been successfully saved.
2. A Booking with PENDING status is a request for the selected time slot addressed to the Provider and awaits its acceptance. It does not itself confirm acceptance of the time slot.
3. A Booking with CONFIRMED status records confirmation of the time slot by the Provider or automatic confirmation in accordance with its configuration. At that point, unless the Provider’s information specifies another lawful point in time, the Client and the Provider are bound by the arrangements concerning the time slot and service.
4. Immediately before submitting a Booking, the Client should receive at least: the Provider’s identity and contact details, its status as a trader, the main characteristics of the service, the time slot and time zone, the price including taxes or how it is calculated, the rules on rescheduling, cancellation and non-attendance, information about the right of withdrawal or its statutory exclusion, and an indication of the division of responsibilities between Umovi and the Provider.
5. Umovi does not collect payment, a booking fee or an advance payment for the service from the Client, and does not store the Client’s card details for that purpose. The Client settles payment directly with the Provider under the terms presented before the Booking.
6. Any late cancellation or non-attendance fee may arise only from the Provider’s terms that have been clearly communicated and validly agreed with the Client in accordance with the law. Umovi does not charge or collect such a fee.
7. Rescheduling or cancelling a Booking through the Platform takes effect once the new status has been saved and confirmation displayed or sent. Deleting an Account is not a substitute for cancelling a Booking.
8. The Client must address complaints about the quality, performance, price or settlement of the service to the Provider. Complaints about operation of the Platform must be addressed to Umovi.

1. Creating and handling a Booking requires disclosure of the Client’s data and Booking data to the selected Provider. The Provider receives these data as a separate controller to take steps at the Client’s request, conclude or perform the Service Agreement, and fulfil its own legal obligations.
2. Before the first Booking with a particular Provider, the Client actively acknowledges receipt of information about the recipient, the scope of the data disclosed, the purpose of disclosure and the Provider’s role. Without this acknowledgement, the Platform will not create a Booking that requires disclosure of data.
3. The acknowledgement referred to in paragraph 2 records the provision of information and the instruction to make the Booking. It is not consent within the meaning of Article 6(1)(a) GDPR, does not enable marketing and does not constitute consent to the creation of optional information in the Provider’s Client Records.
4. Consent to marketing by a particular Provider is voluntary, separate from the Booking, specific to the sender and available channel, and may be withdrawn. Refusal or withdrawal must not prevent basic handling of the Booking.
5. Health data, diagnoses, medication, disabilities, sex life, biometric data and other special categories of data must not be entered into the Platform. This prohibition covers comments, messages, the Provider’s Client Records and attachments.

1. The default order of results is based primarily on relevance to the query, including matches to the name, description, service, category and location. If the User provides a location, distance is also relevant. Ties are resolved using stable ordering criteria, in particular the Provider’s name.
2. The User may select other available orders, in particular nearest first, popular first — measured by the number of Bookings — or alphabetical order. Distance takes priority for “nearest”; the number of Bookings takes priority for “popular”.
3. Umovi does not offer paid ranking boosts, paid highlighting or sponsored listings. Payments by the Provider to Umovi do not affect ranking.
4. Recommendations may take account of previous Bookings, their frequency, time since the last Booking and saved places. They do not produce legal effects or determine access to a service. The Client may object to personalisation as described in the Privacy Policy.
5. A material change to the main parameters affecting Business Users is communicated in accordance with § 17.

1. The Provider supplies true, complete and up-to-date information about its business, authorised persons, service locations, offering, prices, availability and Booking rules. At Umovi’s request, it supplies documents needed to verify identity, authority to act, VAT number, permits or security.
2. The Provider is responsible for employee Accounts and their roles, promptly revokes access from unauthorised persons and does not share one Account among multiple persons.
3. The Provider must ensure that its Content and practices comply with consumer, tax and sector-specific law, intellectual property rights, data protection and the prohibition of discrimination.
4. The Provider must not present itself as Umovi, suggest accreditation that does not exist, publish fictitious availability or obtain Client data for a purpose inconsistent with the information provided on the Platform.
5. If the Provider maintains Provider’s Client Records, it is the controller of those data and gives Umovi documented instructions in accordance with Annex 1. It must not enter special categories of data or content outside the permitted client-service purpose into those records.

1. The scope of features, limits, price, currency, billing period and taxes are set out in the Plan, price list or individual order made available before the contract is concluded.
2. A paid Plan may renew for successive periods if the order terms expressly provide for this. The Provider may disable renewal with effect from the end of the paid period.
3. PayU or Stripe payments — where the relevant operator is active for the currency and Plan — relate solely to fees payable by the Provider to Umovi for the Platform. The payment operator processes data in accordance with its own legal obligations; Umovi does not store the full card number.
4. Failure to pay on time may result in restrictions on paid features following a prior demand or notice, taking account of § 13. Fees due for a period that has started and usage-based charges remain payable in accordance with the Plan.
5. A price change for future periods is communicated on a durable medium with sufficient advance notice to allow the Plan to be ended before the change takes effect. It does not apply retrospectively to a period already paid for.

1. Umovi supplies the digital service without delay after conclusion of the Platform Agreement, unless the parties agree otherwise. Functionality, compatibility, interoperability, security and availability are set out in these Terms and Conditions, the feature descriptions and the information provided before the contract is concluded.
2. If the digital service does not conform to the contract, the Consumer may use the remedies provided for in the Polish Consumer Rights Act, in particular request that it be brought into conformity, a price reduction if the service was paid for, or withdrawal from the contract in the cases provided for by law.
3. Umovi may update the service, including security updates. The Consumer should install available updates within a reasonable time; failure to install them may limit Umovi’s liability to the extent permitted by law.
4. The Consumer may withdraw from a Platform Agreement concluded at a distance within 14 days, unless a statutory exception applies. In the case of a free Account, the Consumer may also terminate the contract at any time by deleting the Account.
5. The right to withdraw from the Platform Agreement is not the same as the right to withdraw from the Service Agreement concluded with the Provider. The Provider supplies the relevant information about the service and statutory exceptions before the Booking.

1. The User retains rights to their Content and grants Umovi a non-exclusive, royalty-free licence, limited to the duration and purpose of providing the Platform, to store, reproduce, technically transform, display and transmit that Content to authorised recipients.
2. The User warrants that they have the rights and legal grounds to enter the Content and that it does not infringe the law, personal rights, confidentiality, intellectual property rights or data protection rules.
3. In particular, Content that is illegal, misleading, defamatory, discriminatory, incites violence, contains malicious code, spam or special categories of data is prohibited.
4. Rights to the Platform, its code, branding, databases, layout and Umovi materials belong to Umovi or its licensors. These Terms and Conditions do not transfer those rights. The User receives only a non-exclusive and revocable right to use the features in accordance with the contract.
5. The Provider may use exports of its own data and Content outside the Platform, respecting the rights of Clients and third parties. It must not reproduce protected parts of the Platform or use other Providers’ data.

1. Illegal Content may be reported electronically to the address given in § 1 or through an available form. A report should include reasons, a precise identification of the Content and its location, the reporter’s contact details — subject to statutory exceptions — and a statement of good faith.
2. Umovi handles reports in a timely, diligent, objective and non-arbitrary manner. Depending on the circumstances, it may restrict visibility, remove Content, restrict a feature, suspend or close an Account, or notify the competent authority.
3. Umovi gives the affected User a clear statement of reasons for a decision restricting Content or an Account, unless the law or the integrity of proceedings prevents this. The statement specifies the factual and legal or contractual basis, the scope of the restriction, the use of automated means and the available appeal.
4. A decision may be appealed free of charge within 6 months by replying to the notice or contacting Umovi and providing the case number. The appeal is considered by a person with appropriate authority; the decision is not made solely by automated means.
5. Where rules on an internal complaint-handling system or out-of-court dispute settlement do not apply because of Umovi’s size or the nature of the service, Umovi may voluntarily provide an equivalent procedure without restricting statutory rights.

1. Umovi may proportionately restrict or suspend an Account in the event of a breach of these Terms and Conditions or the law, a security threat, non-payment, false information, unauthorised access, system abuse or an order from a competent authority.
2. Before imposing a restriction on a Business User, Umovi provides a statement of reasons on a durable medium, unless immediate action is required by law, security or repeated infringement. The User may provide explanations and use the complaints procedure.
3. If Umovi terminates the entire Platform Agreement with a Business User, it provides a statement of reasons at least 30 days before termination, subject to the exceptions under the P2B Regulation, in particular a legal obligation, an imperative reason or repeated infringement.
4. A restriction is lifted when its grounds cease to apply. Umovi takes account of the interests of Clients with active Bookings and, where safe and lawful, maintains a channel for handling them or provides the necessary information.
5. The Business User may terminate the contract in accordance with the Plan. Before termination, it should download available exports and settle outstanding matters relating to active Bookings.

1. Within the limits of features and permissions, the Business User has access to its profile, offering, employee, schedule, Client, Booking, message and report data. Umovi accesses data to the extent necessary for service provision, security, support, billing and legal obligations.
2. The Client receives information about the Provider and its offering to the extent needed for selection and Booking. The Provider receives Client data only to the extent appropriate to the Booking or a separate feature.
3. Umovi does not sell Business User or Client data. It does not disclose one Provider’s data to another Provider, except for public information.
4. Umovi does not offer its own services competing with Providers’ services in search results and does not grant itself preferential access to data for that purpose.
5. Umovi may distribute public profiles and availability through its own applications, links, widgets, interfaces and authorised partner channels. Activation of an external channel, its recipient, the scope of data and the option to disable it are described in the panel or integration terms. Umovi does not impose restrictions on offering the same services on different terms outside the Platform.
6. After the contract ends, the Business User can download an available export during the period stated in the termination notice, which must be at least 30 days unless the law, security or the nature of the data requires a shorter period. A prepared export file remains available for 7 days.

1. An external application may obtain access through MCP only after authorisation by the User. The authorisation screen identifies the application, its controller, the scope of operations and a link to its privacy policy.
2. MCP is used to handle the User’s own Bookings within the scope granted, in particular to search availability, read, create, reschedule or cancel Bookings and handle related messages.
3. Umovi does not disclose User data to an external AI model for training, general profiling, advertising creation or processing unrelated to the instruction. An external MCP application may use its own model under its own rules; Umovi does not control copies it creates outside the Platform.
4. An operation that creates, changes or cancels a Booking requires a summary to be presented to the User. For the first Booking with a particular Provider, the application must support active acknowledgement of information about disclosure of data; granting an OAuth scope alone does not replace that acknowledgement.
5. The User may revoke the connection in settings. Revocation blocks new operations but does not erase data already lawfully disclosed to the external application.
6. Umovi does not use solely automated decisions that produce legal effects concerning the Client or similarly significantly affect them. Automated rules may protect security, detect scheduling conflicts or order results; decisions restricting an Account are subject to an explanation and appeal procedure.

1. A complaint concerning the Platform may be submitted to the address in § 1. It should include information identifying the Account or event, a description of the problem, the date and the requested resolution. Umovi responds to a Consumer within 14 days unless a specific legal provision provides otherwise.
2. A Business User may submit a complaint concerning a technical decision, ranking, payment, restriction or other action by Umovi. Umovi handles the complaint free of charge, proportionately and within a reasonable time. If the obligation to identify mediators under the P2B Regulation applies, an up-to-date list of at least two mediators is provided in the panel and in the information supplied before the contract is concluded.
3. Umovi is liable for failure to perform or improper performance of the Platform Agreement in accordance with generally applicable law. These Terms and Conditions do not exclude liability that cannot be limited in relation to a Consumer.
4. Umovi is not liable for performance of the Service Agreement by an independent Provider, unless the loss results from Umovi’s own actions or liability arises under mandatory law.
5. In B2B relationships, Umovi’s liability for ordinary loss may be limited in the Plan or order to the fees paid for the preceding 12 months, but this limitation does not cover intentional loss, breaches of confidentiality or data protection, or liability that the law does not allow to be excluded.
6. Umovi designs its e-commerce service taking account of accessibility requirements applicable from 28 June 2025. Accessibility information and instructions for reporting a problem are published on the Platform. If Umovi relies on the microenterprise exemption, it states the basis for that exemption without limiting measures implemented voluntarily.
7. The Consumer may seek assistance from a municipal or district consumer ombudsman and the competent out-of-court dispute resolution body. We do not refer Consumers to the EU ODR platform, which was discontinued on 20 July 2025.

1. Umovi may change the Platform to develop features, improve security, comply with the law, prevent abuse, adapt to technology or meet justified User needs. A change must not, without grounds, deprive the Consumer of the digital service’s conformity with the contract.
2. These Terms and Conditions may be amended for the same reasons and where the service model, prices, suppliers or division of responsibilities changes. Umovi identifies the scope and reason for the amendment.
3. The Business User receives the proposed amendment on a durable medium at least 15 days before it takes effect. The period is longer where technical or commercial adaptation reasonably requires it. A shorter period applies only in cases permitted by the P2B Regulation, in particular a legal obligation or an unforeseen threat.
4. During the notice period, the Business User may terminate the contract. Taking unequivocal action to adapt may constitute a waiver of the remainder of the notice period only within the limits permitted by law.
5. The Consumer is informed of a material change reasonably in advance. If the change adversely affects access or use to a more than minor extent, the Consumer may terminate the contract free of charge within the period and on the terms provided by the Polish Consumer Rights Act.
6. A change requiring new consent does not take effect for the relevant processing until that consent is obtained. Continued use of the Platform does not replace consent.

1. The Platform Agreement is governed by Polish law. This choice of law does not deprive the Consumer of protection afforded by mandatory provisions of the law of the country of their habitual residence.
2. Disputes with a Consumer are settled by the court having jurisdiction under the law. In B2B relationships, the court having jurisdiction may be specified in the Plan or individual order.
3. The invalidity of an individual provision does not affect the remaining provisions. The applicable legal rule and a lawful interpretation closest to the purpose of that provision apply in its place, without prejudice to Consumer rights.
4. Annex 1 — Data Processing Terms forms an integral part of these Terms and Conditions. The Plan, order, price list and integration terms take precedence only to the extent that they expressly govern a specific matter and do not infringe mandatory law.

1. Subject matter, duration, nature and purpose

1. The Provider, as controller, entrusts Umovi with processing data to the extent that it uses the Platform to manage its own clients, Provider’s Client Records, messages, attachments, campaigns and other features operated on its documented instructions.
2. Processing on behalf of the Provider continues for the period of use of the relevant feature and the time needed to return or erase data after the contract ends.
3. The nature of the operations includes collection, recording, organisation, storage, retrieval, disclosure to authorised persons, copying, export, restriction and erasure — solely to carry out the Provider’s instructions technically.

2. Data subjects and categories of data

1. Data subjects may include Clients and prospective clients of the Provider, contact persons, employees and other persons whose data the Provider has lawfully entered into the relevant feature.
2. Data may include identifiers, contact details, Booking and relationship history data, messages, preferences that do not contain special categories of data, permitted notes, attachments, the Provider’s marketing consents and technical data needed to carry out the instruction.
3. Processing on behalf of the Provider does not cover health data or other special categories of data. The Provider must not enter them, even if it provides medical, cosmetic or other services in connection with which such data may arise outside the Platform.

3. Instructions and obligations of the parties

1. Umovi processes data solely on documented instructions from the Provider arising from use of features, settings, the API, a support request or a separate written agreement, unless the law requires other processing.
2. If Umovi considers that an instruction infringes the GDPR or other laws, it informs the Provider and may suspend execution pending clarification.
3. The Provider is responsible for the lawfulness of purposes and the scope of data, information obligations, handling data subject rights, marketing consents, retention periods and its staff’s permissions.
4. Umovi ensures that authorised persons are bound by confidentiality, applies the measures required by Article 32 GDPR and, taking account of the nature of processing, assists the Provider with data subject rights, incidents, impact assessments and consultation with the authority.
5. Umovi notifies the Provider of a personal data breach without undue delay after becoming aware of it and supplies the available information needed to fulfil the controller’s obligations.

4. Subprocessors

1. The Provider gives general authorisation to use the subprocessors identified in the current list published by Umovi. The list states each entity’s full name, function, processing location and transfer mechanism where needed.
2. Umovi gives advance notice of a planned addition or replacement of a subprocessor, allowing time for a reasoned data protection objection. The parties seek a solution in good faith; if none is possible, the Provider may terminate the affected feature or contract without a charge for a future period of that feature.
3. Umovi imposes data protection obligations on the subprocessor that are no less stringent than the relevant obligations in this Annex and remains responsible for their performance to the extent provided by law.

5. Security, audits and transfers

1. Measures include, as appropriate to the risk: encryption in transit and at rest, tenant isolation, role-based and least-privilege access control, multi-factor authentication, event logs, secret protection, backups, restore tests, vulnerability management, monitoring and incident response procedures.
2. Umovi makes available information necessary to demonstrate compliance and allows an audit no more than once a year, unless an incident or authority justifies an additional audit. Documentation, certificates and remote auditing are used first; an audit must not compromise security or other clients’ data.
3. Transfers outside the EEA take place only in accordance with Chapter V GDPR, in particular on the basis of an adequacy decision, valid participation in the EU–US Data Privacy Framework, or standard contractual clauses together with a transfer assessment and supplementary safeguards.

6. Retention, return and erasure

1. The Provider determines the retention period for data processed on its behalf within the limits of the law and available settings. Unless it sets a shorter period, Provider’s Client Records and attachments are retained until the record is deleted, the relationship with the client ends or the contract with Umovi ends — whichever occurs first, taking account of the export period and any legal hold.
2. After the contract ends, Umovi allows export for at least 30 days and then erases the data from active systems within a further 30 days, unless the Provider instructs earlier erasure or retention is required by law.
3. Erased data may remain in encrypted, isolated backups for up to 90 days and are not reused. If a backup is restored, the erasure queue is reapplied. Data subject to a documented legal hold are restricted to the purpose justifying further retention.
4. On request, Umovi confirms that erasure has been carried out. The erasure obligation does not cover data for which Umovi has become a separate controller by law or to defend its own claims; such data are separated from the Provider’s features.