Voicebot partner
- answering calls and recognizing speech
- conducting the conversation and confirming the client’s choice
- sending the details needed for the booking
Voicebot integrations
Connect your voicebot to Umovi bookings
A partner’s voicebot checks services and available times in Umovi during the call. Once the client chooses, it saves the booking in your business calendar.
Umovi does not provide telephony or the voicebot. We provide the booking API used by a partner solution.
From a call to a booking
Booking over the phone
The voicebot handles the conversation. Umovi checks the service, person and time before saving the booking.
Caller
I need a haircut tomorrow after five.
Choosing a service
Voicebot
Maya is available at 17:30 or 18:15. Which time works?
Umovi offers free times
Caller
17:30, please.
Umovi matches the client
Voicebot
Your appointment is booked for tomorrow at 17:30.
Umovi saves the booking
Saved in Umovi
Haircut · Maya Chen · 17:30
Source: voicebot partner
A clear division of responsibility
What your partner and Umovi each provide
You need a partner’s solution to handle phone calls. It connects to Umovi to check times and manage bookings.
Umovi
- services and the people who provide them
- available times and conflict checks
- saving the booking and its change history
After the booking is saved
Manage bookings after the call
If a client repeats a request or changes the time later, the integration can keep the same booking and pass updates to the partner.
Access to your business’s data
The partner receives permissions for the business it serves. You agree on the scope during implementation.
Retrying a booking request
An integration can retry saving the same booking without creating a duplicate. The partner must implement retry handling correctly.
Easier to resolve a misunderstanding
The source and partner identifier help you find the same booking in both systems.
Changes reach the partner
Webhooks can deliver booking changes and cancellations, even after the call ends.
Already have a voicebot?
Let’s explore your voicebot’s booking options
Show us how a client call works. Together we’ll work out which API functions and permissions your integration needs.
Other ways to connect